Think of the Brand Book as your brand’s “North Star.” While every book is tailored to the specific needs of your business, it generally includes:

• Brand Essence: Core information about your brand’s mission and values.

• Brand Marketing Strategy (Optional Add-on): A deep dive into your Tone of Voice, messaging pillars, and target audience.

• Logo Usage Guidelines: How to (and how not to) use your logo for maximum impact.

• Color Palette: Primary and secondary hex codes for digital and print.

• Typography: Your signature font pairings.

• Brand Patterns & Textures: Custom visual elements that make your brand recognizable without the logo.

• Brand Applications (Mockups): Realistic 3D visualizations of your brand in action—from stationery and social media to signages, banners, and (for our Ecommerce friends) detailed product packaging samples.

In the spirit of Raya (friendship), we believe the job isn’t done until you are proud of the result. We don’t count rounds; we focus on the destination. We continue to iterate and refine the design until it perfectly reflects your Hiraya (dream).

Absolutely. You own your brand. Once the final payment is made, we provide all high-resolution files, including vector source files (AI/EPS), PDFs for print, and web-ready PNGs/JPEGs.

Shopify is a dedicated powerhouse for Ecommerce. The higher investment for Shopify covers the technical setup of your “digital storefront,” including inventory logic, shipping configurations, payment gateways, and collection mapping. WordPress is ideal for service-based businesses that need more custom layouts and content-heavy pages

We don’t believe in “launching and leaving.” This is a free 90-day troubleshooting period included in our website packages. If a button stops working, a link breaks, or you have a “how-to” question about updating your content, we are here to help at no extra cost. It’s our way of ensuring your website has a stable foundation as it starts to grow.

Note: This period covers technical glitches and training questions related to the original scope; new features or design overhauls would be quoted separately.

We don’t just “ghost” you! After your initial 3-month “Peace of Mind” support period ends, we offer a monthly retainer for security updates, small content changes, and technical maintenance so you can focus on growing your business.

Note: This period covers technical glitches and training questions related to the original scope; new features or design overhauls would be quoted separately.

To secure your spot on our design calendar, we require a 50% non-refundable deposit before the project begins. The remaining 50% balance is due once the final designs are approved and before we hand over the master files or launch your website.

We aim to make the process as smooth as possible. We currently accept payments via Wise & Payoneer. All invoices are sent digitally for your convenience.

We believe in total transparency. Our package prices cover our design and development time. However, third-party costs such as Shopify/WordPress hosting subscriptions, domain registration, premium app/plugin fees are not included in our fee and are the responsibility of the client. We will always advise you on the best options for your budget.

Because we offer Unlimited Revisions, we are committed to working with you until the design is a perfect reflection of your “Hiraya” (dream). Because of this commitment and the time-intensive nature of our work, we do not offer refunds once the project has commenced. We guarantee that we won’t stop until you love the result!

Of course! If you realize you need extra packaging designs, additional website pages, or an email marketing setup midway through the project, we can simply add those to your final invoice as “Add-ons.” We’ll always provide a quote for the extras before we start work on them.